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Frequently Asked Questions
FAQ
IS MEMBERSHIP REQUIRED?
Membership is not required when shopping from Paintfield, you can shop without becoming a member. The information we request during your shopping and membership transactions is necessary for your orders to reach you securely.
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
Click on the "I Forgot My Password" link in the "Log In" section. Enter the e-mail address you registered with and the code you see in the security code section. Your new password will be sent to your e-mail box immediately.
HOW DO I TRACK MY ORDER?
After logging in with your membership information, you can instantly follow the status of all your orders from the "my orders" section. If you have made a purchase without a membership, an informational e-mail regarding the latest status of your order will be sent to the e-mail address you provided during your order.
I WANT TO CHANGE/RETURN THE PRODUCT, WHAT SHOULD I DO?
For returns and exchanges, you can call us at +90 (312) 440 7664 for support. In case of cancellation and return, you must send us all copies of the invoices sent to you. Please take care to return the products to us in the same condition you received them.
TO WHICH ADDRESS SHOULD I SEND THE PRODUCT I WANT TO RETURN OR EXCHANGE?
You can send the product you want to return to Paintfield Hilal Mahallesi, Aleksander Dubçek Caddesi, No:16/A Çankaya, Ankara.